02 April 2012
It is a myth that call center work makes people unhappy. The reality is far more complex, but the simple form is that being a call center agent is no more likely to make someone unhappy than being a Zoloft lawyer. However, the nature of the work is not something that makes the average agent [...]
Posted in Helpful tips0 Comments
04 March 2012
Stress is a word mostly associated with the call center life. If you’ll look from afar, it seems as if agents are less likely to experience this. They just put on their headsets, talk to callers and use a software to do the work. Perhaps it really takes an agent to understand the stressful situations [...]
Posted in The Agents0 Comments
17 February 2012
Young professionals continue to apply as call center agents in various BPO companies. The number of employees in contact centers keeps on increasing every year because applicants need not be college graduates to get the position. The industry has undeniably helped the economy of a nation by lowering the unemployment rate. But a call center [...]
Posted in The Agents0 Comments
16 December 2011
Dear fat man in the red suit, I’m an overworked, underpaid call center agent working the graveyard shift in the dead of winter. While others are tucking into their Christmas hams and exchanging gifts by the warm fireplace, here I am chained to a desk, listening to a 60-year old woman from Ohio comment on [...]
Posted in The Agents0 Comments
10 November 2011
Customer service representatives are constantly in demand. Have you ever heard of any contact center company that has frozen its hiring process? Nah. They continually take in successful applicants and train them to become the next ‘Grade A’ customer service representatives, who will do cold calling and persuade clients to sign up for an upgrade [...]
Posted in Call center trends0 Comments
08 November 2011
An industry that boomed this decade is that of the call center. More and more industries around the globe are making use of the services of call centers. Some of the common industries that do so are telecommunications, computers, health and food. This is good news for call center agents all over the world like [...]
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04 November 2011
Working in a call center can be stressful and energy-draining, and you can swear it takes a toll on your body. The night shift (if you’re unlucky), the stress-coping mechanisms, the sedentary lifestyle –€“ the effects will surface whether you like it or not. Body fat, dark circles and dry skin become more evident. You [...]
Posted in Call center trends0 Comments
08 October 2011
Customer care is a critical part of any business; the inability to satisfactorily resolve customer matters with regard to a company’s products can negatively affect the business’ reputation and the effectiveness of the company brand. Call centers are a good way to meet any customer service needs and increase customer awareness of the company. Call [...]
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19 September 2011
If your task is to round up customers who will patronize your company’s slimming products or baby gears, or avail yourself of Chicago web design outsourcing services, you should know the right strategies in keeping them interested. Gathering up people who will buy from you is actually what you have to do to increase sales. [...]
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27 December 2010
Cloud computing aims to make a number of industries become better, faster and more affordable. Hosted services have made it possible for businesses to access a wide range of innovative technologies over the Web. It will be most beneficial for companies who utilize costly hardware and software that are immobile in a physical location. This [...]
Posted in Call center trends0 Comments
